As the official support channel for SurfaceGuard operators, this monitored inbox is dedicated to resolving technical platform issues, scan configuration inquiries, and domain verification challenges. Our engineering team reviews all incoming requests and typically triages actionable inquiries within 24–48 hours to ensure your monitoring operations remain uninterrupted.
SurfaceGuard maintains a strict safe harbor policy for good-faith security research against our infrastructure. All vulnerability submissions are reviewed directly by our security team and handled confidentially. We commit to an initial triage within 48 hours. When reporting, please include precise reproduction steps and the specific affected asset.
We actively collaborate with forward-thinking cybersecurity vendors, threat intelligence providers, and enterprise MSSPs to enhance attack surface visibility. For business-level inquiries, API access proposals, or commercial alliances, please reach out to our partnerships division. All architectural integrations are strictly vetted to preserve our deterministic philosophy.
