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Platform support, responsible disclosure, and commercial partnerships — each channel reaches the right team directly.

Technical

Platform Support

For scan configuration issues, domain verification challenges, and any technical platform questions. Our engineering team typically triages actionable inquiries within 24–48 hours.

Security

Responsible Disclosure

Externalsight maintains a strict safe harbor policy for good-faith security research. All vulnerability submissions are reviewed by our security team and handled confidentially. Initial triage within 48 hours.

Business

Commercial Partnerships

We collaborate with cybersecurity vendors, threat intelligence providers, and enterprise MSSPs. For API access proposals, white-label enquiries, or commercial alliances, reach our partnerships team.

Support SLA
24–48h
Technical issues triaged
Security Disclosure
< 48h
Initial disclosure triage
Partnership Enquiries
3–5d
Commercial review cycle